Scientometrics, Knowledge Management, and Social Network Analysis

Balanced scorecard was originated by Robert Kaplan and David Norton. In their own words:

The balanced scorecard is like the dials in an airplane cockpit: it gives managers complex information at a glance.

The balanced scorecard allows managers to look at the business from four important perspectives. It provides answers to four basic questions:

• How do customers see us? (customer perspective)
• What must we excel at? (internal perspective)
• Can we continue to improve and create value? (innovation and learning perspective)
• How do we look to shareholders? (financial perspective)

Source: The Balanced Scorecard – Measures that Drive Performance

Knowledge management is the discipline that helps spread knowledge of individuals or groups across organisations in ways that directly affect performance.

Sur and Sur (2008, p. 288)

Knowledge management is the process of capture, refinement, aggregation and sharing of data and information between employees, departments and partner organisations to achieve a position of knowledge-nased competitive advantage.

Sur and Sur (2008, p. 288)

Knowledge management is the solution for realising the firm’s technical capabilities to create the knowledge that drives the firm forward. The new and unpredictable business environment puts a premium on innovation and creativity much more than it has in the past. This emphasised the need for the present working to be smarter, not harder. It is obsoleting what you know before others obsolete it and profit by creating the challenges and opportunities others haven’t even thought about.

Bakkannanavar and Suryanarayana Sastry (2008, p. 296)

Knowledge management seeks to understand the way in which knowledge is used and traded within oerganisationa and treats knowledge as self-referential and recursive. This recusion means that the definition of knowledge is in a state of flux. Knowledge management treats knowledge as information within some context. Knowledge in this context consists of information augmented by intentionality (or direction).

Ganjihal, Navalur, and Kumbargoudar (2008, p. 317)

The main objective of knowledge management is to ensure that the right information is delivered to the right person just-in-time, in order for him to take the most appropriate decision. In that sense, knowledge management is not interested to manage knowledge per se, buyt to relate knowledge to its usage.

Ganjihal, Navalur, and Kumbargoudar (2008, p. 318)

Knowledge management is introduced to help an organisation of whatever nature to create, share and use knowledge effectively because it pays off in fewer mistakes, less redundancy, quicker problem solving, better decision making, reduced research and development cost, increased worker independence, enhanved customer relations, and improved services to customers.

Sahoo (2008, p. 331)

Knowledge management is a discipline that treats intellectual capital as a managed asset, Knowledge management is not a centralised database that contains all the information known by an organisation’s workers.

Sahoo (2008, p. 332)

Knowledge management is the classification, dissemination and categorisation of information and people throughout an organisation. Knowledge management is the explicit and systematic management of vital knowledge and its associated processes of creating, gathering, organising, diffusing, using, and exploiting knowledge. It requires turning personal knowledge into corporate knowledge that can be widely shared throughout an organisation and appropriately applied.

Dhanasegaran (2008, p. 438)

Libraries are the institutions for knowledge management.

Sahoo (2008, p. 441)

[via ascklee]