Scientometrics, Knowledge Management, and Social Network Analysis

According to Carla O’Dell (of APQC), there are 5 stages in a Knowledge Management Roadmap, namely:

1. Getting Started

1.1. Define KM in terms people can relate to

1.2. Identify others to join the cause

1.3. Look for windows of opportunity

1.4. Capitalize on the technology

1.5. Create a compelling picture

1.6. Know your own corporate history

2. Explore and Experiment

2.1. Form a cross functional KM task force

2.2. Select pilots or identify current grass roots efforts

2.3. Find resources to support the pilots

3. Pilots and KM Initiatives

3.1. Fund the pilots

3.2. Develop methodologies

3.3. Capture lessons learned

3.4. Land the results

4. Expand and Support

4.1. Develop an expansion strategy

4.2. Allocate resources

4.3. Communicate and market the strategy

4.4. Manage growth and control chaos

5. Institutionalize KM

5.1. Embed KM in the business model

5.2. Realign the organization structure and budget

5.3. Monitor the health of KM

5.4. Align Rewards and Performance Evaluation

5.5. Balance a Common Framework with Local Control

5.6. Continue the Journey

Do note that stages 4 and 5 are only possible when pilot results (stage 3) are compelling.